Refund and Return Policy of Nexttopix

Effective Date: February 17, 2025

At Nexttopix, we want you to be completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a straightforward Refund and Return Policy to ensure that you can return your items without hassle. Please take a moment to review our policy so that you are aware of how to initiate a return or request a refund.

1. Return Policy

We accept returns for most products within 30 days of receiving your order. To be eligible for a return, your product must meet the following criteria:

  • The item must be unused, unopened, and in new condition.
  • All packaging, accessories, and parts must be included with the return.
  • The product must not be marked as non-returnable or fall under special exclusions (such as custom or clearance items).

To initiate a return, please contact our customer service team at info@nexttopix.xyz. Include your order number and the product you wish to return. We will provide you with instructions on how to return the item.

2. Refund Policy

Once we receive and inspect the returned product, we will issue a refund for the purchase price of the item. Refunds are processed back to the original payment method used at the time of purchase. Please note the following:

  • Refund Processing Time: Refunds will be processed within 7-10 business days after we receive the returned product.
  • Refund Amount: The refund will only include the purchase price of the product. Shipping charges are non-refundable unless the return is due to an error on our part, such as receiving a defective or incorrect item.
  • Condition of Return: To qualify for a full refund, products must be returned in resalable condition, unopened, and in their original packaging. Items that have been used, damaged, or are missing parts may be subject to a restocking fee or may not be eligible for a refund.

3. Damaged or Defective Items

If you receive a damaged or defective item, we are committed to resolving the issue quickly and efficiently. If you notice that the item is damaged or defective, please follow these steps:

  1. Notify us immediately at info@nexttopix.xyz. Provide your order number and attach photos of the damaged or defective product.
  2. Return Process: We will provide a prepaid return shipping label to return the item at no cost to you.
  3. Replacement or Refund: Once we receive the returned item, we will either send a replacement or issue a full refund, based on your preference.

4. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Opened or used items that are no longer in resalable condition.
  • Custom or personalized items.
  • Digital products (if applicable).
  • Gift cards.
  • Items marked as final sale or clearance items.

Please ensure that you review the product description and exclusions before purchasing.

5. Exchange Policy

We do not offer direct exchanges. If you would like to exchange an item, you must first return the item for a refund and then place a new order for the product you wish to exchange for. To return an item, please follow the instructions in our Return Policy.

6. Return Shipping Costs

  • Customer-Caused Returns: If the return is due to reasons other than a mistake on our part (e.g., you no longer want the item), you will be responsible for the return shipping fees.
  • Damaged or Incorrect Items: If the return is due to a defective or incorrect item, we will cover the return shipping costs and provide you with a prepaid return label.

7. Late or Missing Refunds

If you have not received your refund within the specified processing time, please check with your bank or payment provider. It may take several business days for the refund to appear in your account. If you still have not received your refund, please contact us at info@nexttopix.xyz, and we will assist you in tracking the status of your refund.

8. Cancellations

Once an order is placed, it is processed as quickly as possible. If you need to cancel your order, please contact us immediately at info@nexttopix.xyz. If the order has not been processed or shipped, we will be happy to assist with the cancellation. Once the item is shipped, you will need to return it according to our Return Policy.

9. Customer Responsibility

  • Shipping Costs: You are responsible for paying the return shipping costs for items that are returned due to customer preference (e.g., wrong choice or change of mind).
  • Return Packaging: Please ensure that the product is properly packaged for return. If the returned product is damaged during the return process due to improper packaging, the return may be rejected.

We recommend using a trackable shipping service for returns to ensure that the package reaches us. We are not responsible for lost returns.

10. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, or need assistance with a return, please feel free to contact us:

  • Email: info@nexttopix.xyz
  • Phone: 402-721-5012
  • Address: 4528 Snowbird Lane, Yellow Springs, Ohio, United States

Thank you for shopping at Nexttopix. We are committed to providing you with high-quality products and excellent customer service. Should you have any questions or require assistance, our team is here to help.